Frequently asked questions

If your question isn't here, get in touch below

How is PenPals different from other handwritten mail companies?

PenPals goes beyond handwritten mail: we combine easy-to-send handwritten outreach with online landing pages & AI-driven insights to offer businesses an end-to-end solution for driving sales, lead nurture, and customer retention.

You get the above, with white glove service, for less than the cost of a click.

Why use physical mail?

Mail is one of the most reliable channels to generating business for local professionals: you actually reach your intended recipients, drive stronger engagement (vs. competing against email clutter), and do so at more predictable prices than online.

With PenPals, we help you supercharge those efforts: our handwritten mail delivers a premium & personalized experience, driving recipients to engage at up to 10x the rate of mass printed mail, landing pages give recipients a place to learn more about your brand and convert, and smart tracking helps you understand campaign performance at a more granular level.

Why should I send handwritten cards?

Handwritten mail is a rarity & shows your recipients you've put in extra effort to reach out - consider the last time you received a truly handwritten note in the mail!

For you, this means your handwritten outreach sees nearly perfect open rates and far stronger engagement relative to lower effort means like email, text, or printed mailers.

Do you have a minimum order quantity?

No! However, most successful campaigns are either large or on a regular drip schedule to ensure repeated touch points. We're happy to brainstorm the right approach for your goals.

How much does it cost to send handwritten mail?

Pricing is pay-as-you-go. Our pricing starts at $3.99 / card, with discounts as you send more cards. For Business Campaigns, strategy, landing pages, and tracking is included. Use our contact form below to get in touch.

Does PenPals branding appear on my outreach?

Nope. Only your logo, colors, and branding is included on anything customer facing - offline or online!

Is your outreach actually handwritten?

We custom design handwritten fonts & use a fleet of robots to put pen to paper on your cards and envelopes. Our fonts are designed using cutting edge software to include all the imperfections, character variations, and spacing differences that you'd expect. And our robots use real ballpoint pen & ink - the result is indistinguishable from human handwriting!

Something else? Drop us a note

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